Quincy Kroc Center Policies
Payment & Program/Class Refunds or Transfers
The Kroc Center accepts cash, check, Visa, or MasterCard.
• Full payment is required at the time of enrollment.
• No refunds are given unless the program is canceled by The Kroc Center.
• The Kroc Center reserves the right to cancel any activity due to low enrollment and will provide a full refund. If the program is canceled by The Kroc Center, you will be given the choice of a full refund, class transfer or Kroc gift card.
• If you request to cancel your class enrollment five or more days prior to the first class, you will receive a full credit on a Kroc Center gift card or you may choose to transfer to another session if available.
• Requests made less than five days prior to the start date are not eligible for a refund or credit, except in the case of personal emergencies.
• Credits or pro-rated credits will not be issued for missed days of class due to illness, partial attendance, behavior issues or any other reason.
• Schedules, pricing, programming and policies subject to change without notice.
Hereafter, the term “Member” shall be used in all policies to reference: An individual who has a current, valid membership to The Kroc Center, and is currently in good-standing with The Kroc Center, both financially and in conduct.
Membership Payment Policy
Members may choose to pay for their membership in any of the following ways:
• Cash • Check • Visa • MasterCard • Debit Card
Returned/canceled checks will be charged a $25 fee.
Members who elect a monthly deduction from a debit/credit card will have one-twelfth of their yearly membership fee deducted on the 1st of each month for a period of 12 months. If payment is declined, the membership fee will run again on the 10th of the month.
Membership terms are ANNUAL (yearly contracts). At the end of one year, membership deductions will continue to be taken on the 1st of each month unless a membership cancellation form has been filled out and turned in by the member. At the end of one year, membership deductions will continue to be taken on the 1st of each month and another membership term will begin. Membership rates and details are subject to change. All rates subject to sales tax.
To cancel a membership, a member cancellation form must be filled out and returned by the member. The membership cancellation fee is $50, unless the membership is being canceled within the renewal month.
Non-Sufficient Funds – In cases where The Kroc Center is notified by the bank or other financial institution that insufficient funds are available to pay the monthly membership fee, the following actions will be taken:
• All membership cards associated to this membership will be deactivated, and all individuals listed on the membership will be denied access to The Kroc Center.
• A $25 fee will be accessed to the membership – each month – in addition to the monthly membership charge.
• All fees must be paid prior to the individuals associated to the membership are given access to The Kroc Center.
• These individuals will not be allowed to purchase a daily use pass to access the facility.
• All questions regarding these issues need to be directed to a welcome desk supervisor or the membership services manager.
Any requested change that affects the billing of your membership must be submitted by the 20th of the month to be processed for the following month. If changes occur after the 20th of the month, you will receive a pro-rated amount. Membership downgrades and removal of family members are subject to a $30 change fee.
Membership Freeze Policy
A member may freeze their account for a $5.00 per month fee with a physician’s note stating that they are unable to work out or a letter from their employer saying they will be on leave for work purposes. We will also accept notices/requests for a period up to three months from retired individuals who move out of the area during the winter season (a.k.a. snowbirds).
Full payment is expected at the time of enrollment. No cash refunds are given unless the program is canceled by The Kroc Center. If the program is canceled by The Kroc Center, you will be refunded the fee via a Kroc Center gift card or check. If you request to cancel your class enrollment five or more days prior to your first class, you will receive a full credit on your Kroc Center account or you may choose to transfer to another session if available. Requests made less than five days prior to the start date are not eligible for a refund or a credit, except in the case of personal emergencies. No credits or prorated credits will be issued for missed days of camp or class due to illness, partial attendance, behavior issues or any other reason.
Code of Conduct
In order to facilitate positive life experiences while visiting The Kroc Center, mutual respect between members, guests and staff is required at all times. Failure to observe these guidelines will result in disciplinary action and/or termination of membership privileges. Some areas have individually stated guidelines. Please make yourself informed of all rules before entering the area. Kroc Center personnel have the right to refuse service to anyone deemed disruptive or abusive.
Family Membership Definition
A family membership is defined as one adult or two married adults living in a household together, with up to three additional immediate family members up to the age of 21.
An immediate family member is defined as an individual, 21 years of age and younger, who is a current dependent to the adults, living at home, and must be unmarried, and have no children of their own. An individual with a disability or an elderly parent who is living in the same household will remain eligible for the Family Membership. If the household has more than five members, they must purchase the larger family membership if they wish for all family members to have access to The Kroc Center. All other individuals will need to acquire a separate adult membership. Verification of guardianship, family status, and residency may be required. For example, tax return, utility bill, health insurance, etc.
Membership to The Kroc Center grants members access to the following areas within the Kroc Center facility during normal operating hours:
• Basketball/Volleyball courts in The Kroc Center
• General Use Locker Room (All members must pay an additional fee to rent a locker on a yearly basis).
• Family Cabanas
• Running/Jogging/Walking Track
• Fitness Floor (must be age 16 years of age or older (Students age 13-15 may access this area, but must be supervised by an adult member at all times.)
• Weight Room (must be 16 years of age or older or hold a Teen Fit Certification Card – no exceptions)
• Aquatics Center and Splash Pad (seasonal only)
• Designated Fitness Classes
• Rock Climbing Wall (some additional fees apply)
NOTE: Some exceptions will apply. Areas will be unavailable at times due to various programs, events and maintenance shutdowns.
Monthly Payments/One Time Annual Payment
Membership fees can be paid monthly via recurring debit/credit card charge. Prorated fees will be due at the time of enrollment and may vary depending on enrollment date. Any requested changes must be submitted prior to the 20th of the month prior to the billing month in order to be processed for the following month.
Annual payments may be paid in full by cash, check, Visa, or MasterCard. Fees are equivalent to 12 monthly payments. The annual fee is due at time of enrollment.
Suspension/Termination of Memberships
The Kroc Center has the right to suspend or terminate memberships for violations of policies or stated rules, failure to pay dues or actions which violate any federal, state or local laws. Additionally, all Kroc Center members must abide by The Salvation Army’s Code of Conduct. Consequences of violations may include suspension or termination of Kroc Center access privileges.
All members will undergo a background screening, and any member found to have questionable history as determined by The Salvation Army (TSA) may have their membership revoked immediately.
Member understands if TSA has actual knowledge that an individual is a registered sex offender, such individual shall be denied access to The Salvation Army’s facility. Member represents to TSA, that neither Member, nor any of Member’s guests, which may from time to time attend the facility, are to Member’s knowledge registered sex offenders in any legal jurisdiction, and furthermore, that Member, has an affirmative duty to TSA to immediately disclose to TSA any change in Member’s knowledge of the registered sex offender status for any family member of Member or any of Member’s guests, who may from time to time seek admittance at the facility pursuant to this Agreement.
In order to promote a safe and secure environment, The Salvation Army Kroc Center has placed video cameras in various locations. As part of our commitment to the safety of children and vulnerable persons, The Salvation Army Kroc Center reserves the right to consult public sources to determine whether any member or guest of any member poses an unreasonable risk of harm to its patrons, staff, or visitors. The Salvation Army Kroc Center has the authority to make visual recordings, for its responsible use, of all individuals who enter.
Although not all inclusive, the following list represents reasons for the suspension and/or termination of membership:
• Failure to pay membership fees on time or in full
• Continued disregard for Kroc Center policies and procedures
• Fighting or abusive/profane language
• Disregard for Kroc Center staff
• Use of alcohol, tobacco, or illegal drugs on The Salvation Army or Kroc Center property
• Behavior that presents imminent danger to the individual, Kroc Center patrons or The Salvation Army staff
• Disregard for our facility, equipment or property
• Failed background check
An individual whose membership has been suspended or terminated will NOT be entitled to a membership fee refund.
• If the individual has registered for a class at The Kroc Center, they will not be allowed to take part in the class, and must contact the Membership Services Manager to determine if a refund will be provided.
An individual who has had their membership terminated will not be allowed to purchase a membership to The Kroc Center for a period of at least two years, and will be required to meet with the Operations Director and Senior Kroc Officer prior to purchase.
The Salvation Army is dedicated to keeping children and vulnerable adults safe from physical, emotional and sexual harm. This is part of our commitment to children through the “Safe From Harm” protection program.
Safe From Harm guidelines ensure The Kroc Corps Community Center emphasizes safety in the following ways:
• Salvation Army personnel (officers, employees and volunteers) are trained in child abuse prevention and encouraged to report suspected child/vulnerable adult abuse.
• Salvation Army personnel undergo criminal background checks.
• Adults accessing the facility are screened against public sexual offender registry.
• The Kroc Center maintains video surveillance of the facility 24 hours a day.
• Instructors are trained in appropriate interactions with Kroc members to enhance learning by creating a safe and inviting environment.
• Programs involving children are closely monitored to ensure adequate supervision and safe interactions between Kroc personnel and children.
• In order to promote a safe and secure environment, The Salvation Army Kroc Center has placed video cameras in various locations. As part of our commitment to the safety of children and vulnerable persons, The Salvation Army Kroc Center reserves the right to consult public sources to determine whether any member or guest of any member poses an unreasonable risk of harm to its patrons, staff, or visitors.
• The Kroc Center constantly adapts and enhances safety protocols to adjust to needs.
Members and guests are encouraged to report suspicious behavior.
The Salvation Army Kroc Center reserves the right to remove from the facility and terminate the membership of any member who fails to comply with any posted rules and regulation or otherwise breaches the Code of Conduct, in which case member will not be entitled to a refund of dues.
Code of Conduct & Discipline Policy
In order to facilitate positive life experiences while at the Kroc Center, mutual respect between members, guests, and staff is required at all times. Failure to observe these policies will result in disciplinary action and/or termination of membership privileges. Kroc personnel have the right to refuse service to anyone deemed disruptive or abusive.
1. Children under the age of 16 must be accompanied by a parent/guardian in The Kroc Center.
2. Refrain from the use of foul language, abusive actions, and inappropriate behavior.
3. Shirt and shoes must be worn in all areas outside of pools and sun deck. No swimwear or wet clothing is allowed outside of aquatic areas. Proper workout attire is required in fitness area (no street shoes or jeans.) Any clothing, including logos or messages on apparel, must be acceptable in a family setting.
4. Bicycles, roller blades, skateboards, scooters, or pets (excluding service animals) will not be allowed inside the facility.
5. Alcohol and/or drugs are not allowed anywhere on the premises.
6. Smoking and/or use of any type of smokeless tobacco are prohibited in the facility or on facility grounds.
7. Weapons of any kind are not permitted on the premises.
8. The Kroc Center reserves the right to terminate membership in response to any immoral or illegal activity by a member.
For more information, review our facility policies and safety information.
Huck’s Hideout Policies
The Kroc Center provides a safe environment for your child while you participate in any activity in the facility. In order to keep our guests safe, we ask that you follow these rules when utilizing Huck’s Hideout.
• Kroc Center employees will supervise the children in the Huck’s Hideout Kid Care area. If no children are present, the center may close up to 30 minutes early. Rates and hours are subject to change. It is our expectation and desire to facilitate a safe and enjoyable experience for parents and children, and thus we require:
• Prior to first use, the Huck’s Hideout Emergency Contact Card must be completed and signed.
• All space is on a first-come, first-served basis (based on child to staff ratio availability).
• Parent or guardian MUST stay on-site after dropping off children.
• Children must stay in the Huck’s Hideout Room until released to the parent/guardian.
• If your child is not adjusting to Huck’s Hideout and is crying (to the point of being hysterical) for 15-minutes after you leave, we will call you by cell phone or over the intercom to come and pick-up your child. Please listen for your name/phone.
• With parent/guardian written approval, staff is able to change diapers following The Salvation Army policy. See Diapering/Bathroom Assistance Policy below for details.
• If your child is not fully potty trained, please ensure they are wearing a pull-up or underwear. If your child is potty trained, but still learning the finer details of going potty (wiping completely, etc.) staff is able to assist your child as needed. See Diapering/Bathroom Assistance Policy below for details.
• Children’s items must be labeled with their first and last name; we cannot be responsible for items left behind.
• No food or gum is allowed inside of Huck’s Hideout, in order to safeguard children with food allergies.
• Children who harm others (including, but not limited to biting, scratching, hitting) may be asked to leave for the day. Children involved in more than three incidents may be suspended or not be allowed to use the center; the length of time will be determined by the Kroc Center Management team. If child is prone to aggressive behavior, please notify staff. Each consistent discipline problem will be addressed on an individual basis.
• Children who appear sick will need to be removed from the facility immediately (this includes sore throat, fever, diarrhea, excessive coughing, excessive runny nose, rashes, pink/glassy eyes, vomiting, etc.). The child must come in with a note from his/her doctor authorizing usage if condition is non-contagious (allergies, etc.) This policy will be strictly enforced for the protection of the child, other children, and our staff. Please keep your child home until the fever is completely gone. A 24-hour period is recommended.
• Any visit over 2 hours, or that extend past our Huck’s Hideout hours may be charged an additional fee ($1 per minute). Continued violation of this policy may result in termination of Huck’s Hideout program use.
For more information, review our facility polices, safety information, and Code of Conduct.
Kroc Center Facility Guidelines
• For the safety and security of all, members are required to check in at the welcome desk with their membership card.
Child Facility Access
• 0–11 year olds must be accompanied by an adult (16+) at the Kroc Center.
• 12–15 year olds may only use the fitness equipment after completing a Teen Fit Permit class. Call or visit the Fitness Desk for more information about the class.
• 12+ year olds may use any area on the first floor of the facility without an adult.
• Ages 16+ may use the entire facility.
Appropriate clothing is required while using the Kroc Center:
• All clothing must exhibit good taste, contain no offensive words or pictures, and be clean.
• Shirts must reasonably cover the front and back of the torso. Pants and shorts must be worn above the waistline and cover the entire bottom.
• Shirts and shoes must be worn at all times, except in the pool.
• Shoes must be clean of dirt and not leave marks. Open-toed shoes, including sandals, are not permitted on the fitness floor or climbing wall.
• Swimmers must wear a clean bathing suit. Swim diapers and rubber pants are required for children who are not fully potty-trained.
• Wet clothing is not allowed outside the pool or locker rooms.
• Members or guests whose body odor is offensive or disruptive to others will be discreetly informed by Kroc Center staff.
• All decisions regarding whether clothing meets the guidelines will be made by Kroc Center staff.
• Food and beverages are permitted in designated areas only.
• Only spill-proof sport bottles are allowed on the fitness floor and in the gym.
In cases of severe weather, the Kroc Center may cancel programs and drop-in classes held prior to 4 PM. A determination will be made at 2 PM for programs and classes starting after 4 PM.
Programs, rentals, or events on the Kroc Center outdoor campus will be suspended in the event of thunder or lightning and not be allowed to resume until thirty minutes after the last lightning and/or thunder is observed.
All efforts will be made to create a make-up class if it is cancelled due to inclement weather or causes beyond our control. Partial refunds are not available. The decision to close the Kroc Center will be made independently of the decision to cancel classes and programs.
For closure information, visit GrKrocCenter.org or Facebook.com/GrKrocCenter, or call 616.588.7200 for updates.
Aquatics Center Guidelines
• A cleansing shower is required before pool entry.
• A clean bathing suit is required. Street clothes and cut-offs are not permitted.
• Life jackets must be Coast Guard–approved.
• Children who are not potty-trained must wear a swim diaper.
• Children aged 6 and younger must be accompanied in the water within arm’s reach of an adult (aged 16+). Adults accompanying children aged 7 and older who have passed a swim test may remain poolside.
• Children under the age of 12 may place only their feet in the hot tub.
• The required height to use the slide is 48 inches.
• Guests are responsible for recognizing their own limitations and acting in the best interest of their own safety. Lifeguards may stop any activity that is deemed unsafe and may cause injury or conflict.
For safety, the following items/actions are prohibited:
• Running, diving or horseplay, including sitting on the shoulders of others, throwing guests and hanging on lap lane dividers or splash pad features
• Prolonged breath holding
• Street shoes
• Food, beverages or gum
• Use of the pool if guest has a communicable disease or open sore
• Other activities that Kroc Center lifeguards determine are unsafe
The following are strictly prohibited on the Kroc Center campus:
• Possessing a firearm or other type of weapon
• Being under the influence of, or in possession of alcohol, drugs or other controlled substances
• Bringing pets inside the facility (with the exception of handicap assistance dogs) or animals outside the facility that are not on a leash 8’ or shorter in length (Grand Rapids city ordinance)
• Use of open flame
• Solicitation of funds (unless approved by the Kroc Center)
• Using or storing bicycles, skates and skateboards inside the Kroc Center
• Taking pictures or video of guests without permission
• Use of amplified music without permission from the Kroc Center
• Use of the facility by outside agencies for monetary gain without paying a rental fee
• Conducting programs or services without prior approval that are similar or in conflict with services, programs or events sponsored by the Kroc Center, including personal training and private swim lessons
• A parent/guardian of any child under the age of 18 must be present for the first 10 minutes of their child’s first class of the session to receive important class announcements and waiver information.
• A parent/guardian of any child under the age of 12 must remain on the Kroc Center campus for the duration of their child’s class each time it meets, with the exception of Camp Kroc day camp.
• A parent/guardian must be present on the pool deck during swim lessons for any child under the age of 12.
• Registrations may be accepted after the final registration deadline based on class availability and, if accepted, will include a $10 late fee. The Kroc Center reserves the right to close enrollment at the deadline, after which placement is not guaranteed.
• The Kroc Center reserves the right to change schedules, pricing, programming and guidelines.
• The Kroc Center accepts cash, check, Visa, MasterCard and Discover.
• Full payment is expected at the time of enrollment.
• No refunds are given unless the program is canceled by the Kroc Center.
• The Kroc Center reserves the right to cancel or close programs that have not met minimum enrollment numbers. Those registered for a program that is canceled by the Kroc Center will be given the choice of a full refund, class transfer or Kroc Center gift card for the amount paid.
• If you cancel your class enrollment five or more days prior to the first class, you will receive a full credit on a Kroc Center gift card, minus a $5 processing fee, or you may transfer to another session, if available.
• Credits must be redeemed within 60 days of issue. If you do not transfer into a new program or obtain your refund within 60 days, the Kroc Center will automatically apply your refund to a Kroc Center gift card.
• Requests made less than five days prior to the start date are not eligible for a refund or credit.
• Credits or prorated credits will not be issued for missed days of class due to illness, partial attendance, behavior issues, or any other reason.
Review our facility policies and safety information for more information.